Select from the following options concerning either your Record of Employment (ROE), Employment Insurance (EI) Benefit eligibility or Submitting Questions or Inquiry:
Note 1: We can only answer questions about employment with an employer who engages CDNPayroll.com Inc. for payroll processing services. For all other inquiries, we suggest you contact Service Canada General Inquiries at 1-800-367-5693 (Select to Dial Now – Phone Dialer).
Record of Employment Information
This page is provided so that you can process your Un-Employment claim with Service Canada.
This page, however, does not provide employee-specific information. If you require employee-specific information, please submit this request from the section at the bottom of this page (select to go there now).
What is a Record of Employment
The ROE contains the employee's work history, including insurable earnings and hours, which Service Canada uses to determine eligibility and the amount of any Employment Insurance (EI)benefits. It is the most important document for employees applying for EI.
- Employment history: Includes start and end dates, total insurable hours and earnings.
- Reason for interruption: A code that explains why the employee stopped working, such as a shortage of work, illness, or retirement.
- Payment frequency: Details about the employee's pay schedule.
- Who issues a Record of Employment?: The employer is responsible for issuing the ROE. If your employer engages CDNPayroll for payroll services, our office will issue your Record of Employment based on direction from your employer.
- When is a Record of Employment issued?: A Record of Employment must be issued whenever an employee has an “interruption of earnings,” which can include (but is not limited to):
- Being laid off or terminated
- Taking a leave of absence (e.g., sick, maternity, parental)
- A significant reduction in work hours
- A change in payroll frequency.
- How to get your Record of Employment?: If your employment has been interrupted by an Employer (who engages CDNPayroll for their payroll services, please select here to submit a request for your Record of Employment. Within the Questions/Inquiry/Details (Field K below), please include your last day worked and the reason for the interruption of employment. We will then verify this information with your employer. Please select here to send this inquiry to our offices.
- For additional information about the Service Canada Employment Insurance, please select here (external site).
- What do you do once you receive your Record of Employment? This will depend if you have already started your Employment Insurance Claim. If you have, you will need to provide specific information from the Record of Employment you received (through the online Service Canada system – select to access now (external link)). If you have not started your Employment Insurance Claim, you can either start this claim online (preferred method – select here to access) or Telephone Service Canada at 1-800-367-5693 (Select to Dial Now – Opens Phone Dialer).
Employment Insurance Eligibility
Additional information about EI (Employment Insurance Benefits):
Please note that when a ² appears beside a link, it refers to a link that is outside our CDNPayroll.com Incorporated website. We, therefore, can not verify or be responsible for the contact on the corresponding external web page. The 
icon beside a phone number means you can click the corresponding link to dial your smartphone. As well, the 📬 icon beside a contact link means that the link will open your e-mail app to send our office an e-mail.
In order to apply for Employment Insurance (EI) with Service Canada, you are required to have:
- Accumulated at least:
- For EI Claims up to Sept 24, 2022: 420 insurable hours.
- For EI Claims after Sept 24, 2022: 700 insurable hours
- Note box 15A on your Record of Employment (ROE).
- Were employed in insurable employment
lost your job through no fault of your own
are affected by flooding or wildfires - Have been without work and without pay for at least 7 consecutive days in the last 52 weeks
- Have worked for the required number of insurable employment hours in the last 52 weeks or since the start of your last EI claim, whichever is shorter
- Are ready, willing and capable of working each day
- Are actively looking for work (you must keep a written record of employers you contact, including when you contacted them)
Refer to the following links for eligibility information for these specific situations:
- EI Benefits and farmers²
- EI Benefits and fishers²
- EI Benefits and teachers²
- EI Benefits and Canadian Force Members²
- Special benefits for self-employed people²
- EI Benefits for workers and residents outside of Canada²
You may not be eligible for EI benefits
- if you voluntarily left your job without just cause
- if you were dismissed for misconduct
- if you're unemployed because you're directly participating in a labour dispute (for example, a strike, lockout or other types of conflict)
- during a period of leave, that compensates for a period in which you worked under an agreement with your employer, more hours than are normally worked in full-time employment
COVID-19 vaccination
In most cases, if you lose or quit your job because you didn't comply with your employer's mandatory COVID-19 vaccination policy, you won't be eligible for EI regular benefits. To determine if you're eligible, we may contact you to obtain information such as:
- if your employer clearly communicated a mandatory COVID‑19 vaccination policy to you
- if you were informed that not complying with the policy would result in you losing your employment
- if applying the policy to you was reasonable within your workplace context
- if you have a valid reason for not complying with the policy and your employer didn't provide you with an exemption
Service Canada will use the facts provided by you and your employer to determine if you're entitled to benefits.
If you're in jail
You're not entitled to receive EI benefits while you're confined to a jail, penitentiary or other similar institution.
If you've been incarcerated but are later found not guilty by a court of law on all counts in relation to the event that led to your incarceration, your qualifying period and benefit period may be extended upon providing necessary proof.
Once you've applied for EI benefits, you'll be asked to provide us with proof that you were confined to a jail, penitentiary or other similar institution and that you were not found guilty of the offence(s) from the event(s) for which you were being held.
For a qualifying period or benefit period to be extended, you'll be asked to submit the following documents:
- a letter from the institution where you were incarcerated, specifying the dates of your incarceration
- documentation showing that no other outstanding charge(s) in relation to the event(s) that originally led to the incarceration exist, to confirm the time served is not being credited to any other charge(s) in relation to the original event or any other subsequent event
- proof that you have not been found guilty of the charge(s) from the original event that led to your incarceration
Keep these documents in a safe place. Service Canada will contact you and provide you with instructions on how to submit them.
You need at least 420 hours of insurable employment to qualify for EI
Number of hours of insurable employment required to qualify for EI
The qualifying period is shorter of:
- the 52-week period immediately before the start date of your claim. or
- the period from the start of a previous benefit period to the start of your new benefit period, if you applied for benefits earlier and your application was approved in the last 52 weeks
Exception: In some cases, the qualifying period may be extended to a maximum of 104 weeks if you weren’t employed in insurable employment or if you weren’t receiving EI benefits.
Until September 24, 2022, Temporary
You only need to have accumulated 420 hours of insurable employment during your qualifying period to qualify for EI benefits.
If you were assessed a violation, you might need more insurable hours to qualify for benefits. The required amount rises based on the number and seriousness of misrepresentations that have been recorded in the 5-year period before the start of your claim.
After September 24, 2022
Based on the unemployment rate in your area, you'll need between 420 and 700 hours of insurable employment during the qualifying period to qualify for regular benefits.
The unemployment rate in your area determines how many hours you need to qualify
Once you have determined the unemployment rate in your area, see the table below for the number of hours required.
Look up EI Economic Region by Postal Code² to find out the unemployment rate in your region and the number of hours to qualify for regular benefits.
If you received a notice of violation regarding prior EI benefit periods, the number of insurable hours required to qualify is increased.
The number of hours is shown in the following table:
Number of insurable hours required to qualify for benefits
| Regional rate of unemployment | Without violation | Minor violation | Serious violation | Very serious violation | Subsequent violation |
|---|---|---|---|---|---|
| 6 % and under | 700 | 875 | 1050 | 1225 | 1400 |
| 6.1 % to 7 % | 665 | 831 | 998 | 1164 | 1330 |
| 7.1 % to 8 % | 630 | 788 | 945 | 1103 | 1260 |
| 8.1 % to 9 % | 595 | 744 | 893 | 1041 | 1190 |
| 9.1 % to 10 % | 560 | 700 | 840 | 980 | 1120 |
| 10.1 % to 11 % | 525 | 656 | 788 | 919 | 1050 |
| 11.1 % to 12 % | 490 | 613 | 735 | 858 | 980 |
| 12.1 % to 13 % | 455 | 569 | 683 | 796 | 910 |
| More than 13 % | 420 | 525 | 630 | 735 | 840 |
Find other types of benefits
Are EI regular benefits not applicable to you? Use the Benefits Finder² to find other Government of Canada, provincial, or territorial benefits.
Before you apply, use this EI Checklist
Note: If you need assistance in making your EI claim, please click here to contact our office. We will then assist you in making your EI claim.
Information you need to apply
Make sure your information is accurate before submitting it. A common mistake, like misspelling your parent's last name at birth, can delay the processing of your claim.
Do not enter your parent's first name, married name, or date of birth.
To complete the online EI application, you will need the following information:
- your social insurance number (SIN)
- if your SIN begins with a “9,” you will need to supply proof of your immigration status and work permit
- the last name at birth of 1 of your parents
- your mailing and residential addresses, including postal codes
- your complete banking information to sign up for direct deposit, including:
- the name of your financial institution
- your bank branch number
- your account number
- the names, addresses, dates of employment, and reason for separation for all your employers over the last 52 weeks
- your detailed version of the facts if you quit or were dismissed from any job in the last 52 weeks
- the dates, Sunday to Saturday, and earnings for each of your highest paid weeks of insurable earnings in the last 52 weeks or since the start of your last EI claim, whichever is the shorter of these 2 periods
- this information will be used, along with your record(s) of employment, to calculate your weekly EI benefit rate
1. When to apply
Apply as soon as you stop working. You can apply online at home, at any Service Canada Centre using one of the many Internet kiosks available, or at a public Internet access site, such as a public library. The website takes you step by step through the application process.
Records of employment
Missing records of employment (ROEs) can delay the processing of your claim.
- If your employer issues ROEs in paper format, you must request copies of all ROEs issued to you during the last 52 weeks and provide them to Service Canada as soon as possible after you submit your EI application. You must either drop off your paper ROEs in person at any Service Canada Centre or mail them to us—we cannot finalize your application until we receive them
- If your employer submits ROEs electronically to Service Canada, you do not need to request copies of your ROEs from your employers, and you do not have to provide copies to Service Canada
2. After you apply
You will receive a confirmation number electronically as proof that we received your application. Make a note of this number and of the date you submitted your application for future reference.
Note: If you do not receive a confirmation number, call 1-800-206-7218 (TTY: 1-800-529-3742) from 8:30 am to 4:30 pm (Mon-Fri) Do not complete another online application.
3. Receiving your EI benefits
The benefit statement is mailed to you shortly after you apply for benefits. The statement includes your access code (4-digit number), which is printed in the shaded area at the top of the benefits statement. Your access code is needed to submit your required bi-weekly reports and to get information about your claim. You are required to complete bi-weekly reports to prove your eligibility and to receive any payment you may be entitled to. Failure to do so can mean a loss of benefits. Access the instructions on when and how to complete your reports with our Internet Reporting Service² or our Telephone Reporting Service².
Note
- If you had an EI claim within the last month, you will not receive a new access code in the mail. You can use the same access code that you previously used to complete your bi-weekly reports and access your EI claim information
- Keep in mind that receiving the EI benefit statement does not mean that your application has been approved
Get information about your EI claim through My Service Canada Account
Register for My Service Canada Account² to access your EI information online. My Service Canada Account is a fast and convenient way to securely:
- View any decision made about your EI application
- Sign up for direct deposit
- See details on your payments and deductions
- View and update your personal information, including changing your address
- View and print copies of your T4E tax slip
- View records of employment that your employers have submitted electronically in the last 2 years
- access sites that can help you find a job
Register for My Service Canada Account² using the step-by-step instructions.
If you have further questions, the phone number for EI (Service Canada) is: 1-800-206-7218 (TTY: 1-800-529-3742) from 8:30 am to 4:30 pm (Mon-Fri).
If you have been denied EI Benefits
If you have been denied EI Benefits, Please click here to contact our office, as we may be able to assist you in an appeal process.
Note 1: CDNPayroll.com Incorporated provided this page for general information. For more specific information on the details pertaining to your Record of Employment, please either contact your employer or Service Canada (Phone: 1-800-206-7218) (TTY: 1-800-529-3742) from 8:30 am to 4:30 pm (Mon-Fri).
Record of Employment Request/Inqury/Questions
Complete the following section if you have questions concerning your employment or ROE (Record of Employment) that you have received. By submitting this request, you consent that we can contact your employer and/or Service Canada and/or the Canada Revenue Agency (CRA) regarding this request/inquiry:
Note: We strongly request that you provide your Mobile Phone Number as it will allow us to expedite your request/inquiry.
Employer Code Required: We will require you to provide the five-digit Employer Code (Field I below), which is either the ROE E-Mail you received from our office or the first five digits in the ROE Reference Field (Box 3). Without this Employer Code, we are not able to either reply to or process your request/inquiry.
Anti-Fraud/Spam Penalties: Please note that your computer/device IP address and location will be submitted with your request/inquiry. Please note that we actively adhere to both the reporting of any fraudulent information to either Service Canada and/or the RCMP (Royal Canadian Mounted Police)ted Police). Our company also adheres to and participates in the Government of Canada Anti-Spam Legislation (Select for more information). Please note that the maximum fine is $10,000 per submission (plus civil penalties), and that severe cases may include criminal conviction.
No Record of Emploment (ROE) Received?: If you have not received your Record of Employment, please enter “Not Received” within the Record of Employment Serial Number (Field H below).
No E-Mail Address?: If you do not have an E-Mail Address, please enter No-EMail@CDNPayroll.com within the E-Mail Address (Field) D below).
Once you submit your Question/Inquiry, you will typically receive a response within 72 business hours. DO NOT SUBMIT multiple requests concerning the same questions or inquiries, as this will delay our response. Please note that based on your inquiry, you may receive a response from either us, your employer, Service Canada or the Canada Revenue Agency.
